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Terms and Conditions for A Taste of Heaven
Effective Date: 28/01/2025
Welcome to A Taste of Heaven! By accessing or placing an order through our website https://www.atasteofheaven.co.uk, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. General Information
1.1 A taste of Heaven is an online baking business providing handcrafted baked goods, including cakes, brownies, cupcakes, desserts, sandwiches, wedding cakes and celebration cakes.
1.2 All orders are subject to availability, and we reserve the right to refuse service to anyone at our discretion.
2. Placing Orders
2.1 Orders can be placed through our website https://www.atasteofheaven.co.uk or by contacting us directly at atasteofheaven85@gmail.com
2.2 All orders must be placed at least 1 week in advance to ensure preparation and delivery.
2.3 It is the customer’s responsibility to provide accurate information, including delivery address, contact details, and any special instructions.
2.4 Once an order is placed, a confirmation email or message will be sent to the customer. If you do not receive a confirmation, please contact us immediately.
3. Payment
3.1 Payment must be made at the time of ordering unless otherwise agreed. We accept: credit/debit cards when ordering at an event in person or bank transfers when ordering online/over the phone.
3.2 Prices are listed in GBT and include VAT where applicable. Delivery fees, if any, will be added at checkout and given at time of quote.
3.3 Failure to make payment may result in the cancellation of your order.
4. Cancellation and Refunds
4.1 Orders can be cancelled up to 1 month before the scheduled delivery or collection time. Cancellations after this period may not be eligible for a refund.
4.2 Refunds will only be issued for cancellations made within the allowed time frame or if there is a fault with the product.
4.3 If there is an issue with your order (e.g., incorrect or damaged items), please contact us within 1 hour of receipt, and we will endeavour to resolve the matter.
5. Delivery and Collection
5.1 We offer free delivery within Penkridge, Staffordshire. Delivery fees apply outside of this area and will be calculated at checkout, but quoted this to the customers before any quote is finalised.
5.2 Customers are responsible for ensuring someone is available to receive the order at the agreed delivery time. Missed deliveries due to customer unavailability may incur additional fees.
5.3 Alternatively, orders can be collected from Penkridge, (Address details given to customer) Collection times must be arranged in advance.
6. Allergens and Special Dietary Requirements
6.1 Our products are prepared in a kitchen that handles common allergens, including but not limited to nuts, dairy, eggs, and gluten. We cannot guarantee the absence of cross-contamination.
6.2 It is the customer’s responsibility to inform us of any allergies or dietary restrictions when placing an order. While we will do our best to accommodate, we cannot be held liable for any allergic reactions.
7. Custom Orders
7.1 For custom orders (e.g., personalised cakes), specific designs and preferences must be agreed upon at the time of ordering.
7.2 Any significant changes requested after the order is confirmed may incur additional fees or may not be possible.
7.3 We will make every effort to replicate custom designs but cannot guarantee 100% accuracy due to the handmade nature of our products.
8. Intellectual Property
8.1 All content on our website, including images, logos, and text, is the property of A Taste of heaven and is protected by copyright laws.
8.2 You may not use, reproduce, or distribute our content without prior written consent.
9. Limitation of Liability
9.1 A Taste of Heaven shall not be held responsible for any delays, loss, or damage arising from circumstances beyond our control, including but not limited to natural disasters, strikes, or transport disruptions.
9.2 Our liability for any claim shall not exceed the value of the order in question.
10. Privacy Policy
10.1 We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your information.
11. Governing Law
11.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Staffordshire.
12. Amendments
12.1 We reserve the right to update or modify these terms and conditions at any time. Customers are advised to review them regularly for any changes.
Thank you for choosing A Taste of Heaven! If you have any questions or concerns, feel free to contact us at atasteofheaven85@gmail.com
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